1.Privacy Statement

Our Privacy Policy is available at the Portal and shall apply to You and Your use of the Portal and Our Services.

2.Amendments to these terms and conditions

We reserve the right to amend these terms and conditions at any time. Any amendments shall be effective immediately upon notification on the Portal. Your continued use of the Portal and Our Services following such notification will represent an agreement by You to be bound by the terms and conditions as amended.

3.Eligibility

It is a condition of your access to and use of the Portal and Services that: (a) You create an Account in accordance with these terms and conditions; (b) You are a registered health practitioner with a current and valid registration with AHPRA; (c) You hold and will, at all times, maintain all licences, permits, authorities and endorsements required under Applicable Laws to prescribe, supply or otherwise deal with the applicable Controlled Substances in the State or Territory in which You practise; (d) You are capable of forming a legally binding contract; (e) You hold a valid email address; and (f) You are at least 18 years old.

4.Account registration

To access and use the Portal, You must create an Account and complete all information required by Us, including: (a) Your name and contact details; (b) Your AHPRA registration number; (c) evidence of Your current AHPRA registration status; (d) details of Your authority to prescribe or supply applicable Controlled Substances; and (e) any other information reasonably required by Us.

As part of the registration process, You must fully and accurately complete any forms, declarations or acknowledgments required by Us, including any acknowledgments relating to the risks, responsibilities and regulatory requirements associated with prescribing, supplying or otherwise dealing with Controlled Substances.

By creating an Account and using the Portal, You acknowledge and agree that: (a) You understand and will comply with all Applicable Laws; (b) You understand and will comply with Your professional and regulatory obligations as a registered health practitioner when prescribing, supplying or otherwise dealing with Controlled Substances; (c) We rely on the accuracy and completeness of the information You provide to Us through the Portal for Our regulatory compliance purposes; and (d) the provision of incomplete, inaccurate or misleading information may result in the suspension or termination of Your Account and You may be reported to AHPRA or other relevant regulatory authorities.

We may refuse to create an Account, or may suspend or terminate Your Account, if We are unable to verify the information You provide or if We reasonably believe that any information You have provided is inaccurate, incomplete or misleading.

5.Account information

You represent and warrant to us that the information provided by You in respect of your Registration Information, is complete and accurate.

You must notify Us immediately (and, in any event, within 2 Business Days) by contacting Us at ReachSORPAP@reach-pharma.com, or logging in at https://www.reachpharmapap.com to update your details, if: (a) Your AHPRA registration status changes, including if any conditions, undertakings, limitations or restrictions are imposed on Your registration; (b) Your AHPRA registration is suspended or cancelled; (c) any licence, permit or authority required by You under Applicable Laws to prescribe or supply Controlled Substances is revoked, suspended, cancelled or subject to conditions; (d) You become the subject of any investigation, inquiry or disciplinary proceedings by AHPRA, a National Board, a State or Territory health complaints agency or any other regulatory authority in connection with Your professional conduct or Your authority to deal with Controlled Substances; (e) You are charged with any criminal offence relating to drugs, Controlled Substances, fraud or dishonesty; (f) You cease to practise as a registered health practitioner; (g) You change the State or Territory in which You primarily practise; or (h) any information provided by You otherwise ceases to be complete or accurate or becomes misleading.

You acknowledge and agree that We may: (a) use the information You provide to Us through the Portal for the purpose of verifying Your identity, Your AHPRA registration status and Your authority to prescribe or supply Controlled Substances; (b) query the AHPRA public register or any other publicly available database to verify the information You provide; (c) retain records of Your Registration Information, acknowledgments and Account activity for the period required by Applicable Laws or as We reasonably consider necessary for Our regulatory compliance purposes; and (d) disclose information about You, Your Account or Your orders to AHPRA, law enforcement agencies or other regulatory authorities where required or permitted by Applicable Laws or where We reasonably believe such disclosure is necessary to comply with Our regulatory obligations.

6.Account security

For each Account, You must provide a password and a login name and valid email address to contact You. You are responsible to maintain the confidentiality of Your password and login name. Furthermore, You are responsible for any and all activities by You or any other person using Your login credentials. You may change Your password at any time by following instructions on the Portal.

You must not share Your Account or login credentials with any other person. You must notify Us immediately if You become aware of, or reasonably suspect, any unauthorised access to or use of Your Account or any other breach of security. You acknowledge and agree that You are responsible for all activity that occurs under Your Account, whether or not You have authorised that activity.

7.Service

We do not represent or warrant that Our Portal or Our Services will be uninterrupted or error-free or defect-free. We do not represent or warrant to You that any electronic files available through the Portal or Our Services will be free of Harmful Code.

8.Security

You acknowledge that despite all reasonable precautions on Our part, there is a risk of unauthorised access to, or alteration of, your transmissions of data or of information contained on Your computer system or on the Portal. To the maximum extent permitted by law, We accept no liability for any Loss which You may suffer or incur as a result of Your access to and use of the Portal.

9.Change of Service

We reserve the right to make any changes to Our Services considered by Us as necessary or desirable. We will use all reasonable endeavours to give prior notice of such changes on the Portal but You acknowledge that prior notice may not be able to be given in respect of all changes (including, without limitation, any urgent necessary changes to remedy errors or defects on the Portal).

10.Limitation on Portal Scope

You acknowledge and agree that (a) the Portal is provided solely for the purpose of registering as an authorised healthcare professional and providing the information and acknowledgments required by Us before You may prescribe or supply Controlled Substances; and (b) Your acceptance of these terms and conditions and the creation of an Account does not create any obligation on Us to supply orders for Controlled Substances.

Your general use of Our Website (including any pages of the Website outside of the Portal) is governed by Our Website Terms and Conditions available at https://www.reach-pharma.com/terms-and-conditions

11.Lawful use

You must use the Portal and Our Services for lawful purposes only and ensure that Your access to, or use of, the Portal and Our Services is not illegal or prohibited by law. It is Your responsibility to comply with all Applicable Laws in using the Portal and Our Services.

You agree at all times to deal with any information or Materials provided or accessed through the Portal in a manner which complies with all Applicable Laws.

You must not misuse, in any way, the Portal or any Materials posted on the Portal (including, without limitation, modifying, copying, reproducing, republishing, uploading, posting, transmitting or distributing in any way the whole or any part of any Materials except as expressly permitted by these terms and conditions or as is reasonably contemplated by, the normal use of Our Services).

You must not interfere with or disrupt (or attempt to interfere with or disrupt) any servers or networks connected to the Portal.

To the maximum extent permitted by law, We shall not be liable for any Loss suffered or incurred by You arising from or in connection with any other user's misuse of any Materials posted by You on the Portal.

12.Rules about linking to Our Portal

You may link to our Portal, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. We reserve the right to withdraw linking permission without notice.

Our Portal must not be framed or mirrored on any other website, nor may you create a link to any part of our Website other than the home page.

If you wish to link to or make any use of content on our Portal other than set out above, please contact info@reach-pharma.com.

13.Information and Materials on the Portal

We do not warrant or represent the accuracy, completeness or suitability for Your intended use of any information or Materials on the Portal. You are responsible for the use of any information or Materials obtained from the Portal. You should make Your own enquiries to check if the information or Materials on the Portal is accurate, complete and suitable for Your intended use.

All information and Materials are of a general nature only and are not intended to constitute professional, regulatory or medical advice. The Website may contain information that includes the views or recommendations of others that are not necessarily Our views.

The Portal may contain links and pointers to internet sites maintained by third parties. These links to third party sites are provided for Your convenience. Such links are not under Our control and We are not responsible for the contents (including the accuracy, completeness or suitability for Your intended use) of any linked site or any link contained in a linked site. We do not endorse any information on those linked sites or any associated organisation, product or services.

14.Disclaimer

To the maximum extent permitted by law, We shall not be liable for any Loss, howsoever caused (including through our negligence), suffered or incurred by You arising from or in connection with: (a) Your access to, or use of, Our Services, the Portal, any information or Materials provided through the Portal, or any linked site; (b) any decision or action taken by You in reliance on any information or Materials provided through the Portal; or (c) any error or defect in the Portal or Our Services. The foregoing disclaimer does not attempt or purport to exclude liability under any law if, and to the extent, such liability cannot be lawfully excluded.

15.Statutory warranties

To the fullest extent permitted by law, Our liability under any guarantee, condition or warranty (including, without limitation, any guarantee, condition or warranty of merchantability, acceptable quality, fitness for purpose or fitness for disclosed result), or any other right or remedy, under any legislation (Statutory Warranties) or implied at law is hereby excluded. Where We are liable under any Statutory Warranties, and any legislation avoids or prohibits provisions in a contract excluding or modifying the application of, or exercise of, or liability under, such Statutory Warranties, Our liability for any breach of such Statutory Warranties shall be limited, at Our option, to one or more of the following: (a) if the breach relates to goods: the replacement of the goods or the supply of equivalent goods; the repair of such goods; the cost of replacing the goods or of acquiring equivalent goods; or the cost of having the goods repaired; and (b) if the breach relates to services: the supplying of the services again or the cost of having the services supplied again. You acknowledge and agree that reliance by Us on this limitation of liability is fair and reasonable in all the circumstances.

16.Indemnity

You agree to indemnify, and keep indemnified, Us and Our officers, employees and agents (those indemnified) against all Loss suffered or incurred by those indemnified in connection with: (a) any breach of any obligation or warranty under this Agreement by You; (b) any provision of inaccurate, incomplete or misleading information by You; and/or (c) any fraud, wilful misconduct, unlawful conduct or any negligent act or omission by You.

17.Copyright

All copyright in the information and Materials provided through the Portal (including, without limitation, text, graphics, logos, icons, sound recordings and software) is owned by Us and/or Our licensors. Material procured from a third party may be the subject of copyright owned by that third party. Except as expressly authorised, and subject to the conditions prescribed under, the Copyright Act 1968 (Cth) or except as expressly permitted by these terms and conditions or as is reasonably contemplated by, the normal use of Our Services, You may not, in any form or by any means: (a) copy, adapt, reproduce, store, distribute, print, display, perform, publish, communicate to the public, make available to public or create derivative works of the whole or any part of the Materials; or (b) commercialise the whole or any part of the Materials, without Our express written permission or, in the case of third party material, from the owner of the copyright in that material.

18.Trade marks

Trade marks used on the Portal are a trade mark or registered trade mark of Us or are licensed from third parties. If You use any of Our trade marks in reference to Us, the Portal or Our Services, You must include a statement attributing that trade mark to Us. You must not use any of Our trade marks or trade marks of third parties featured on the Portal: (a) in or as the whole or part of Your own trade marks; (b) in connection with any business, products or services which are not Ours; (c) in a manner which may be confusing, misleading or deceptive to any person; or (d) in a manner that disparages Us, the Materials, or the Portal.

19.Suspension and termination

We may immediately suspend or terminate Your Account and Your access to the Portal if: (a) Your AHPRA registration lapses, is cancelled or is subject to conditions, undertakings or limitations that affect Your authority to prescribe or supply Controlled Substances; (b) any licence, permit or authority required by You under Applicable Laws to prescribe or supply Controlled Substances is revoked, suspended, cancelled or subject to conditions; (c) You become the subject of any investigation, inquiry or disciplinary proceedings by AHPRA, a National Board, a State or Territory health complaints agency or any other regulatory authority in connection with Your professional conduct or Your authority to deal with Controlled Substances; (d) You are charged with or convicted of any criminal offence relating to drugs, Controlled Substances, fraud or dishonesty; (e) We reasonably believe that You have provided false, misleading or inaccurate information to Us; or (f) We reasonably believe that You have breached any provision of this Agreement or any Applicable Laws. During any period of suspension and upon termination, You will not be able to access the Portal.

We may also terminate the Agreement, any Account created by You on the Portal and Your access to and use of the Portal if You breach any provision of these terms and conditions.

Termination of the Agreement will not end those provisions that are capable of surviving the ending of the Agreement.

20.General provisions

If We waive, in whole or part, any rights available to us under these terms and conditions on one occasion, this does not mean that those rights will automatically be waived on any other occasion.

If any provision of these terms and conditions is held to be invalid, unenforceable or illegal for any reason, it is to be read down to give it as much effect as possible, or if it is not capable of having any effect at all, it is to be severed from these terms and conditions, in which case, the remainder of these terms and conditions shall nevertheless continue in full force.

The laws governing this Agreement will be the laws in the State of Victoria, Australia and You irrevocably submit to the non-exclusive jurisdiction of the courts of that State.

21.Definitions

In these terms and conditions, unless the context otherwise requires:

Account means an account associated with a user or prospective user of the Portal.

AHPRA means the Australian Health Practitioner Regulation Agency and any replacement or successor of it.

Agreement means the Agreement between You and Us comprising these terms and conditions.

Applicable Laws means all legislation, regulations, legal mandatory regulatory guidance and other laws applicable to You in Australia or any other jurisdiction and expressly includes all laws relating to Controlled Substances including the Therapeutic Goods Act 1989 (Cth), the Poisons Standard and all applicable State and Territory drugs, poisons and controlled substances legislation, regulations and other laws.

Business Day means a day that is not a Saturday, Sunday or public holiday in Victoria, Australia.

Controlled Substance means a substance included in Schedule 8 of the Poisons Standard (as defined in the Therapeutic Goods Act 1989 (Cth)) as amended from time to time.

Harmful Code means any computer virus, trojan, worm or other computer code that, directly or indirectly, is harmful or disabling or which assists in or enables unauthorised access to or corruption of data.

Loss means any loss or damage of any kind (including direct, indirect, consequential, incidental, special, exemplary or punitive loss or damage) and liability to a third party.

National Board means a National Board established under the Health Practitioner Regulation National Law for a health profession.

Materials means any content made available by Us via the Portal (including but not limited to information, data, documents, images, photographs, graphics, audio, videos, or webcasts).

Portal means the Sodium Oxybate-Reach Patient Assistance Program (PAP) sportal located on our website at https://www.reachpharmapap.com

Registration Information means all information provided by You to Us through the Portal, including Your personal information, identity, AHPRA registration number, AHPRA registration status, details of Your authority to prescribe or supply Controlled Substances, any other information required by Us, or provided by You to Us.

Services means Our services (including, but not limited to, use of this Portal).

Website means the website operated by Us at https://www.reach-pharma.com/

We, Us, Our means Reach Pharmaceuticals Pty Ltd ACN 623 897 183.

You, Yourself, Your means all persons with whose personal information We deal, and any person, business, company or organisation accessing or using the Portal.

These terms and conditions were last updated on 28th of September 2026.